RETURN POLICY
Last updated March 22, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Esquina Bicycle Shop
Attn: Returns
RMA #
2228 Whitier Blvd
Los Angeles, CA 90023
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Special orders
● Back Ordered Items
● Discontinued Items
● On Sale Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 20% restocking fee will be charged for all returns in excess of $30.00.
● Sale items are FINAL SALE and cannot be returned.
● Items may be returned unopened and in original packaging.
● Items may also be returned in person at any of our locations
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
2136007555
